T-Mobile Raising Overage Rates Equals ETF Out
As of today T-Mobile will be raising their per-minute overage rates across the board. The rate for per-minute overages will be raised from $.40 to $.45 per minute on individual plans $59.99 and lower with family plan overage rates increasing to the same on plans priced at $89.99 and lower. Overage rates will also be […]
AT&T Clarifies Position on ETF & Material Changes, Argues Only Two Situations Allow Terminating Contract
Following our reporting last week, chronicling AT&T’s multiple material changes to their terms of service (and refusal to waive Early Termination Fees stemming from that), we have received a response from AT&T. AT&T’s position is that the changes to their arbitration clause (which changes how customers can seek arbitration, and further limits their ability to […]
AT&T Generally Unaware of New Contract Changes, Refuses to Waive Termination Fees
AT&T has angered many this week, when customers were flatly denied the ability to cancel service without paying an Early Termination Fee (ETF). There have been two, separate, material changes to the AT&T Terms and Conditions over the past month. Under AT&T’s Customer Code, a customer is allowed to cancel without paying a termination fee […]
Sprint Raises Administrative Fees Again, Extends ETF-Out
Sprint has once again raised internal administrative fees from the original fee hike of ¢0.75 in December to an even higher rate of ¢0.99 per month, meaning that anyone that is under contract and does not wish to pay the increase may leave the carrier without paying termination fees. The carrier has confirmed through various […]
Sprint ETF Settlement a Raw Deal for Consumers: How you can (easily) fight back (Updated)
Sprint recently settled an Early Termination Fee (ETF) class action suit. Unfortunately for consumers, it’s a very raw deal… except to the class action attorneys involved. And, it’s quite broad, covering customers from 1999 all the way to 2008. The settlement makes a bunch of branching paths, but basically it says that you are entitled […]
Sprint 11/2 Plan Changes Add ETF Proration, No Plan Fire Sale
On November 2, Sprint will finally implement the year-long-delayed promise of prorating Early Termination Fees (ETF). This will only benefit customers that sign up on or after November 2. The proration will begin five months after the customer activates service (as such, customers that cancel after the first month, but before month five… will pay […]
Editorial: Five Lessons Learned from iDay 2.0
Sure, you know that for a few hours iTunes couldn’t activate iPhone 3G, the day it came out. Big deal. The lessons that Apple really needs to learn have taken longer to uncover, but we’ll run them down.
T-Mobile Raises Text Message Rate, ETF Out
T-Mobile has announced that they will be raising the per-message rate from $.10 per message to $.20 per message. This is a material change of service, and as such, you can cancel service without paying the early termination fee. Some customers have already confirmed success in porting their numbers out (or simply canceling service outright) […]
Sprint Follows Industry, to Terminate Customers over Roaming, Data
Sprint, within the next 60 days, will begin to aggressively pursue customers that excessively roam or use too much data. Previously, Sprint has not had hard caps on these components. However, internal documents show that Sprint will put caps on both. Specifically, customers that use more than 5 GB of data, or roam more than […]
Sprint Announces New Customer Focused Policies for 2007-2008
Sprint has announced new policies designed to improve customer satisfaction and retention as well as attracting new customers. Beginning next year, Sprint will begin prorating contract termination fees, keeping in line with current trends in the industry started by Verizon. Sprint will also begin to address longstanding complaints of poor customer service by welcoming new […]