Sprint ETF Out: Changes in Select States Lead to Gross Receipt Charges Increase
In the latest invoice being sent out to subscribers, Sprint is detailing changes to its Gross Receipt Charges, which have lead to a surcharge increase in the following states: AZ, DC, HI, MO, NE, NM, NY, PA, SD, RI, VA & WA. The Sprint Taxes and Fees portal has yet to be updated with the […]
Sprint’s Premium Device Fee Material Change, Our ETF Out Dilemma
As you may have heard today, Sprint will start assessing new fees for customers who swap 3G smartphones on Everything Plans after January 30th. Customers are facing a mandatory bill increase of $120/year for swapping phones they already own. If you haven’t seen our previous coverage, please read it first to avoid confusion. Sprint has […]
ETF-Out: Kansas Customers Can Cancel Verizon Sans Termination Fee
Kansas customers have at least one week to cancel service and not pay a termination fee on Verizon Wireless. Verizon has implemented a fee recovery charge on Kansas customers, called the KUSC. Quoting Verizon: “The KUSC is a Verizon Wireless charge, not a tax, and is subject to change. Please refer to “Our Rights To […]
Brief Sprint ETF Out Update
We’re still looking into the issue with Sprint, following up on their current Regulatory Fee ETF Out. Many customers that are affected by the fee increase, are being told to wait until another billing cycle. We know this is incorrect information that is being forwarded to customer service… we’re trying to track down how that […]
Sprint & PhoneNews.com Team Up To Help ETF Out Go Smoothly
Awhile back, we reported on Sprint’s regulatory fee increase, and how it is a material change that enables you to cancel service, sans termination fee. Well, Sprint read how we’ve been battling AT&T to get them to fess up and acknowledge their bad behavior. And, Sprint did something unique in the wireless industry. Instead of […]
AT&T Clarifies Position on ETF & Material Changes, Argues Only Two Situations Allow Terminating Contract
Following our reporting last week, chronicling AT&T’s multiple material changes to their terms of service (and refusal to waive Early Termination Fees stemming from that), we have received a response from AT&T. AT&T’s position is that the changes to their arbitration clause (which changes how customers can seek arbitration, and further limits their ability to […]
Sprint Further Extends ETF-Out to March 15th
Sprint has confirmed that it has further extended its ETF-Out period from the previously reported deadline of January 31st to March 15th of this year in response to the administrative fee increase to $0.99 from the former $0.75 rate first implemented in December. No further reasoning was given in regards to the extension.