Follow Up: Verizon Charges for Customer Service
Since our last report on Verizon charging for customer service tasks, Verizon PR has responded. Representative Tom Pica says that Verizon will handle matters of My Account not working on a case-by-case basis, and that if My Account services are indeed not working that a customer shouldn’t be charged when the free service is disabled […]
Verizon Charges for Customer Service
Since the start of the month Verizon has begun to charge in-stores for many customer service tasks. We’ve been monitoring this to see what the extent was, as we did not want to overstate any changes. If you go into a Verizon store, you will find that there will be a $15 processing fee for […]
New Express Stores… With Express DHRP
Over the past year, Sprint has converted most of it’s Express stores to full Sales & Service Centers. These Express stores were sales-only, and were limited to customer service in the form of a Red Phone. People with handset problems were (and still are) directed to Sales & Service Centers. However, Sprint is considering bringing […]