Sprint has halted shipping new LG LX260 Rumor units to stores. The LG Rumor has a known issue where certain sets of key presses during startup can trigger a complete erasure of the phone’s firmware.
Sprint has isolated the issue to a specific debugging menu, intended for LG engineers to work on the device during development. Unfortunately, the menu is triggered by accessing the main menu, and/or dialing phone numbers. Sprint has not disclosed the specific code, to prevent abuse.
Clarification: The trigger is timed to function only at start up. To work around the issue, we suggest not pressing any buttons on the phone for at least 30 seconds after it has fully powered on.
The phone, once triggered, cannot be restored except at the factory. The debugging code even erases the portions of the firmware that would allow a Sprint Store to recover the device (requiring what is known in the industry as a JTAG restore, which can only be done at the LG factory or in a lab setting).
LG is working to fix the issue, by creating an updated firmware that removes the code from being accessible. Once that firmware is issued and approved, existing customers will be able to download the update over-the-air at no charge. Sprint intends to resume shipments of the LX260 Rumor to stores once devices can ship with the forthcoming update already installed.
This is the second phone in a row to need shipments halted from LG on Sprint. The LG LX160 had hardware-level issues preventing the speakerphone and caller ID display from working properly. Sprint halted shipments of the LX160 to stores until the issue could be resolved, and replaced phones for free, provided the Sprint Store had been properly informed of the silent recall.
Yo. ******** guy.
The word “your” doesn’t have an apostrophe.
“You’re” does, as in, you are. Note the “e” after the “r”.
“Your” means belonging to. “You’r” is poor grammar.
Just like you want to help everyone one here (even though they’re all a-holes), I wanted to help you and help rid the world of people that spell like you do too.
đŸ˜€
What, you have nothing better to do so you had to reply about my grammar? I didn’t say I wanted to help every one on here. I said I have helped people on here fix some issues with their phone. Go suck an egg moron, maybe you should check your grammar too. Besides, I haven;t been here for a while and didn’t plan on coming back. Go do something constructive.
The phone keeps beeping as if there is an alert on it but there is no alert on the phone. Aggravating. Anyone have any ideas how to stop this.
pmm try shutting off your message reminder if this doesn’t work, pull out battery wait a couple of minutes replace turn on phone.
when ever i try to down load new ringer it says get new handler. when i try to get new handler it says network error
WOW! So much negativity! I am surprised. I’ve had the LG Rumor (green) since a few weeks before Chrismas. I adore it. Never ever had a problem. I love Sprint, and I’m on a family unlimited data and text plan. It works great. I don’t know why people are saying they’re blocked from downloading ringtones from sites other than Sprint’s, because that’s not the case with my phone. I go to funformobile.com daily from my phone and download whatever ringtones I want for FREE! I love this phone. I’m sixteen, so I text a lot, and have to have easy access so I can text easily in school (have to keep it hidden while I text, because we aren’t supposed to have phones out) and this phone is awesome. My biggest problem is that I don’t get Sprint TV, but I don’t really care. I would have preferred the green Palm Centro, but I am fine with my Rumor. đŸ™‚ Good luck with all your problems!
well first of all my screen sometimes wont even come on. an when i want to send a message i have to just take a chance at wat im going to write. and sometimes its not even wat i want to say. yah ive dropped my phone like im sure many of us have but after reading sum of these reveiws, thats not the reason all of this is happening
I just got the LG Rumor phone yesterday and i haven’t done anything that should harm it, but the screen went half black and the other half has like 2 different halfs and the half on the top is colorful and the other half on the bottom is gray and black lines. I HATE my LG Rumor!!!!!!!
I love my rumor and I love Lg phones. I have had it for about a year now and really don’t have any problems with it. When i first got it, I had problems with texting (had to resend texts several times but I don’t have that problem anymore). My last phone was the lg fusic (didn’t have any problems with that one either.) Now that I’m getting rid of sprint (going to verizon) i’m getting the lg voyager :D.
I would like to start by saying that this RUMOR phone has been a night mare since I got it, I have 2 of them one’s my daughters and one is mine, and I have had to send my daughters back, of course they charged me $50.00 to replace it and what do we carry insurance for? so they get $7.00 a month plus the $50.00 to send it back to get another one of the same junk quality they won’t replace it with something of better quality NO you get the same crappy phone back, And were still having the same problem as so many of the complaints are the same Phone shuts off for no reason, having to take the battery off to shut phone down because it freezes up and im always losing signal and drop calls, you report and all they tell you is, we can replace the phone but that you will be billed for it, I AM SO SICK AND TIRED OF SPRINTS EXCUSES THEY NEED TO TAKE A STEP UP AND ADMIT THERE ARE PROBLEMS WITH THESES PHONES AND START REPLACING AT THERE EXPENSE I AM TIRED OF SENDING THEM $ 50.00 AND SO TIRED OF PAYING FOR INSURANCE THAT HMM IS SUPPOSE TO TAKE CARE OF THE PROBLEMS THAT ARISE, AND I AM TIRED OF THER CUSTOMER SERVICE ATTITUDES LIKE OH WERE SORRY WE DIDN’T REALIZE THERE WAS A PROBLEM, (YEAH RIGHT) THEY JUST WANT TO TAKE OUR MONEY AND GIVE US POOR SERVICE BECAUSE THEY KNOW WILL TAKE IT WELL SPRINT WHEN MY CONTRACT IS UP I WONT BE YOUR CUSTOMER IM TIRED OF YOUR LIES AND NOT LIVING UP TO YOUR STANDARDS WE HAVE TO FOLLOW YOUR CONTRACTS WHY DON’T YOU LIVE UP TO YOUR CONTRACTS AND PROVIDE BETTER SERVICE AND START LOOKING INTO THESE RUMOR PHONES THAT YOU SAY YOU DON’T KNOW ANYTHING ABOUT AND PLEASE EXPLAIN TO US WHY WE HAVE TO PAY TO RECEIVE A NEW PHONE AND PAY YOU INSURANCE ISN’T THAT WHY WE HAVE INSURANCE TO COVER OUR PHONES NO WE SEND YOU $50 SO YOU CAN MAKE A PROFIT THAT’S ALL.. WELL YOUR RUMOR PHONES SUCK AND I AM TIRED OF YOUR EXCUSES WHY DON’T YOU START LISTENING TO YOUR CUSTOMERS THAT ARE KEEPING YOU IN BUSINESS AND STOP SITTING ON YOUR BUTTS AND DOING NOTHING FOR US. I WANT SOMETHING DONE WITH MY 2 RUMOR PHONES AND ALL THE INCONVEINCE OF HAVING PHONES THAT DON’T WORK PROPERLY AT YOUR EXPENSE AND NOT MINE.. THIS IS CRAZY THAT YOU HAVE THIS MANY COMPLAINTS AND YOUR STILL NOT DOING ANYTHING ABOUT IT.
The screen on my Rumor has gone bad and the phone has not been dropped and has had no other impact. Only the very botom of the screen visible, just enough to see the last row of contacts or whatever is on the screen. It looks almost like it has a crack going across it but there is no crack or physical damage on the outside.
Anyone have an idea what may have caused this?
yeahh i had a rumor..and i went through like 3 chargers! then i had to get another phone ordered because the charger part in the phone was messed up! now i got the new one. i had that phone for about 3 months and now the same problem with the first one happened with this one! ughhh, i hate the rumor!
Ok well i’ve had my phone since march of 08 and i’m on my fourth phone. I have insurance, and even though I’ve switched phones, I’ve kept the same charger. Now, recently, this phone I have had for about six months has not been charging…..I just wanted to know if there was a way to fix this before contacting sprint and/or getting a new phone?
Ok, so I purchased my Rumor in October 2008, so I’ve had it for a little while. But recently its been having some minor problems, i.e, the contacts wont load for a few minutes, I have to click “Send” multiple times to sent a text message, and I recieve messages hours after my friends claim they sent me them etc. So I figured, oh its not that bad, just annoying and I kind of let it go. But last night, I charged it just like I do every night, and when I woke up the screen was white -_- The audio works perfectly fine, but nothing on the screen is showing… It actually looks like its cracked on the inside. I have no pets or anything, and it didnt fall anywhere.. Umm, help?
Also, if I bring this to a Sprint Store, would this count as a replacement?
And could I exchange it for the Samsung Instict?
you can’t get the phone exchanged for an instinct and my phone has a different problem than most of the comments i’ve read……sometimes my keyboard will work sometimes it won’t and sometimes my message won’t send even if i hit re-send six or seven times i have to completely type a new message and send it…….i can’t get a new phone until November 2010 so i’m stuck with this crappy phone for another year and three months…..i’ve already replaced it once because it would not charge (it was a manufacturer defect; the port from the charger to the battery was loose) and have had it taken in to be repaired one other time because the phone would turn off in the middle of a call or typing a message…like some of the others my phone will randomly connect to the internet which is annoying because i have to use T9 and i’ll be in the middle of a word and ill have to erase what i had typed and completely re-type the word. this is my second phone with my first one being a razor and i’d go back to my razor if i could
this phone truly is a nightmare.
i started off with the green lg rumor, which i hardly had any problems with for about 6 months, save for it randomly shutting off during texts or when i slid it open to respond to a text. last month, i ran into problems charging it. i still had the original charger that came with the phone, so i thought maybe if i got a new one the problem would be solved.
not so.
the charger port came loose (not only did it come loose, it came out completely.) which, the technician at sprint informed me is apparently a ‘common’ problem in this phone. as it’s a manufacturing defect, or whatever you want to call it, sprint refused to repair or replace the phone in store, so i had to send it to lg, who had it for over a month. and, when i finally get it back, i’m feeling rather complacent because i figured that it would be clear sailing ahead, just me and my lime green lg rumor……..
WRONG!
about a week later, the same thing happened again. so, again, i went to the spring store and expressed some displeasure. this time, they replaced the phone on site, despite it apparently being against protocol, and now i’m stuck with an ugly blue one. so, you’d think, with a free new rumor i’d be happy..
WRONG AGAIN!
i’ve had the blue rumor for, oh, about a week.. and this very morning i awake to find that the charger had slipped out of my phone……. WITH THE CHARGER PORT PRISTINELY ATTACHED.
avoid getting this phone at all cost. even if it’s free… you truly get what you pay for. and having such bad experiences with this phone has made me wary of the rumor2, so i’m going in a completely different direction and opting for either the sanyo scp-2700 or the lg lotus… wish me luck.
I have had the LG LX 260 for less than a year. I have had one battery change and two car chargers. The charger is constantly slipping out of the phone no matter which one I use. Also , the battery is always getting HOT. I use only Sprint chargers! The newest thing is that the phone will shut off at random, usually when I close the slide but not always. I can’t wait to get rid of this piece of crap.
Brandon, one of our Rumor phones did the same thing and it was an EXTRA and not even being used! It looked like the screen melted down from the top right corner inward… the bottom left was still visible and the ohone still worked but you just couldnt see the screen!! I also got mine in October 2008, it worked OK at first but now it really stinks and I cannot wait to get something else. I will pay extra for a decent phone if I have to.
Worst phone Sprint has ever made. I’ve had about 5 rumors throughout this whole year. The first one, my screen went completely white and you could hardly tell what the screen looked like when it went back to normal. I got a new one, and the charging port broke. So for the mean time, i had a used one. Which was still broken! So i waited a week later and i got a new one. The keyboard keys didn’t work at all. None of them did. So i went back to the sprint store yelling and complaining and they said they’d give me a new one. They did, and the one i currently have, the charging port broke. No, it’s not the charger. I got a new charger and everything. This phone is a piece of garbage.
i have an lg rumour and i bough a 4gig micro sd card for it and when i insert the sd card the phone it freezes and when i take it out it work fine can u guys give some help with this? i would really be thankfull.
DONT BUY THIS PHONE!!!! And if your Rumor isnt giving you problems yet, just wait. It will, i promise. The screen will randomly go black so you have to hold a button down just to see what youre doing. Then itll turn off and on randomly. (mines up to about 15-20 times an hour) makes it almost impossible to text or complete a phone call. same thing happened to my brothers. Just a terrible phone overall. You will regret wasting your money on it. Getting mad just talking about it actually.
Stay away from this phone! Stay away from Sprint! All you’ll do is waste your time and money.
well i took my phne to sprint and it turns out that thereason my rumor was messing upw as because it had water damage. Idk how but it did. Oh well. I switched numbers from a phone that we were not using and got a blackbrry curve. so far its been a good phone but it locked u[p once because i pressed the wrong button on the password and erased all my numbers and notes and all the necceities
Re: Cody Yep that’s what they want you to believe! My husband went swimming with his Samsung and it still works, my son dropped his Samsung in his glass of Mt. Dew and it still works if you haven’t obviously gotten it wet it should still work if it’s of any quality—–which it’s NOT!!!!
ohk so ive gone threw about like a bazillion of these phone and they suck. like they seriously have to fix the problem or just not even put it out to be sold anymore. and it keeps turning on and off and i lose battery bars everytime i go to text and the keybored doesnt even work. the rumor is a horrible phone.
Im pretty sure that this phone does not debug itself when kets are hit on start up see I have LG by virgin mobile i think it on activates on the version of this phone by sprint I have no problems at all with mine try getting one by virgin mobile see what happens Ive droped mine threw it hit the battery out stepped on it drop it on gravel and its stilll good
Ok here we go again… either my keys were not working or the screen froze… I tried to unlock the phone with the BACK button and it didnt do anything… anyone who says there is nothing wrong with these phones is crazy. Oh and my phone charger will not stay connected… joy of joys.
Oh and Sam, my phone turns off randomly also.
my charger port broke and my battery drains sooo unbelievabally fast.
ohk so ive gone threw about like a bazillion of these phone and they suck. like they seriously have to fix the problem or just not even put it out to be sold anymore. and it keeps turning on and off and i lose battery bars everytime i go to text and the keybored doesnt even work. the rumor is a horrible phone.
SOOO TRUE!
Kacie, I am on my 2nd battery because the first one used to overheat and then eventually it wouldnt charge anymore… and my charger is ALWAYS slipping out.
I got a new charger and everything. My charger port is the thing that broke. If you look up Manufacturer defects on LG Rumor, on google, then if it’s listed they have to fix it for free i believe.
Same here. i have sooo many contacts. then my friends are always giving out the number 8108342792 to other ppl. which is my nmber, so i get lots of texts and the battery then drains.
makes me sooo angryy.
im really upset, cmon i mean im a girl all i ever do is textt!
yeah my texts dont get sent sometimes which is really annoying… and I am on car charger#3.
wow. i hate this phone. i want a new one but i dont have a job! loll
I had no idea there were so many problems with this phone. I bought two of them at the same time because there was a rebate where you get the second phone free; however, I missed the deadline to send the rebate form so I paid full price for the second phone (which p**ses me off to this day!). The deadline was like a week or so after I got the phone – and they didn’t tell me this – I found it in some fine print on the rebate form. URG.
So onto my issues with the phones… We haven’t had the phones for a year yet and my daughter’s phone is completely broken. It started dialing random numbers when she was and even when she was not trying to do something with the phone. She wouldn’t even be using the phone and she’d catch that it had called somewhere. The buttons weren’t working – she’d press the button for one thing and it would do something completely different. She couldn’t access anything because of this. Basically… the phone went berzerk on her. Now it won’t even turn on.
Admittedly, I haven’t had as many problems with mine (as I’m knocking on wood!!). However, for several months now, usually every time I’m trying to type a text, my phone will shut off in the middle of the text. I get SO frustrated typing the same text OVER and OVER again because it doesn’t save it or anything. Just POOF…. it’s gone.
The reason I’m writing into this forum is because I called Sprint about this… my phone IS under warranty… and they sent me what I thought were going to be two new phones, only to receive two REFURBISHED phones. I don’t want this crap! I wanted two NEW phones.
Am I wrong/asking too much?
HAS ANYONE CONSIDERED FILING A CLASS ACTION LAWSUIT? I don’t know what all is involved but I’m thinking this would be a real good idea, and we CERTAINLY have enough people and grounds for the lawsuit.
ANYONE?
I’m right with you on this. I’ve suggested it before, but am not sure what is involved. Too bad there isn’t an attorney out there who has this phone. I tell everyone I know about this crappy phone and the way Sprint handles it. I will never buy another LG product again!
I would be in on a class action lawsuit for sure.
One thing that I think makes this even worse is that I am the only one in our family that is having such problems with this phone! We purchased 4 last year when they had the 2 for 1 deal and mine is the only one that is bad. Go figure!
hahah. that suxx butt.
ughhhh i just bought this phone off ebay bc it was the cheapest phone i could find for sprint with qwerty keyboard. its been 3 days and it won’t vibrate anymore. i’ve read complaint after complaint after complaint (i’ve been sitting here for probably an hour reading all of these) and so i’m just waiting for the rest of this stuff to start snowballing. anyone else experiencing a perfectly fine phone other than the vibrator not working?
uggghhh. i have the exact same problem as a LOT of you.
okay so i’ve dropped my phone a lot. and a lot of people do. &i got this phone about a year ago & about 9 months ago the qwerty keyboard has completely stopped working. it only works occasionally, maybe about twice a month, and for a day at most, and then it freezes up again!!! and NOW all it wants to do is turn on and off and on and off again and againnn!!! and it’s blinking white! i also can’t call or text anyone, or press any buttons or it will startt spazzing out againn. im sooo sick of this.
I couldn’t help but notice, most of you are with Sprint. I have an Lg Rumor had it for months and it works great. But, I am not with Sprint. Maybe, it’s Sprint handing out crapy Rumors to their customers. HMM interesting.
I have the lg rumor and I’ve had to replace it 3x already. Now i’m going to try the new LG2. Hopefully this one works better.
I have the LG Rumor and my problem isn’t that the memory gets erased, it’s that the CHARGERS are TERRIBLE.
I bought 4 of these horrible phones. Sprint had the buy one get one offer. My family had them for about 6 weeks when things went sour. The keyboards locked up, random connects to internet, shuts off during phone call, and sends the text messages 2-3 times. I am very dissatisfied with these phones. I think sprint knew what they were doing with the offer of buy one get one. They wanted to get rid of them as fast as possible. How many people haven’t reported problems but just ignored it or paid for a different phone. I have had these replaced twice. They sent me “refurbished” phones. These did not work either so they sent me another round. Don’t purchase these. If you already have them fight sprint hard to give you a phone that will work and not another rumor.
Had no problem with this phone until I changed carriers now the keyboard will not work
I had the lg rumor for about 7 months now and then all the sudden one day the screen started going blank at kept turning off and flashing rapidly
sprint sucks