Starting today, all of LockLine’s planned changes for Sprint customers will take effect. While most components of this were rolled out gradually, here is the complete change list.
Insurance and warranty claims are now separated into two categories. The Enhanced Warranty Program (EWP) will allow customers to replace phones in any Sprint Store for only a $10 deductable. This plan is offered on its own for $2 a month.
The Equipment Replacement Plan (ERP) will be changed to only cover loss and damage. It will be offered at $4 a month as well, and the deductable on phones will rise to $50. This is to compensate for no longer needing to pay $35 for an extended warranty claim, as that is now an EWP issue (unless you are willing to pay the $50 deductable).
All LockLine plans must now be added within 30 days of swapping in a new phone. After that, they remain permanently (regardless of phone swaps or the age of phones swapped in). This presents a simple workaround for people that want to add any LockLine plan, but have a phone older than 30 days.
Current customers with LockLine will starting this month see their $4 ERP plans converted to the $5 TEP (Total Equipment Protection plan). This is a combination of the $4 ERP and $2 EWP with a $1 monthly discount. TEP is available to everyone, but current customers with the old ERP will be automatically migrated to TEP.
