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Danger Reports Server Failure, Possible Complete Loss of Sidekick User Data

By on October 10, 2009

Not long after the data access debacle that crippled data access for Sidekick users last week, T-Mobile and Danger have confirmed that a massive server failure in one of Danger’s data centers has led to the possible permanent loss of user and device data for many, if not all Sidekick users.

Since the Sidekick relies on an external server connection to maintain information on the device, T-Mobile, Microsoft and Danger are imploring customers not to remove batteries from devices or allow them to become discharged, as doing so will lead to permanent data loss siince the servers that handle device and user information are still non functioning.

For its part, T-Mobile has promised a further update on Monday regarding the status of its data recovery efforts, but the statement given regards the successful outcome of the data recovery process as “extremely low”, further frustrating users.

Posted in | Tagged , , | 9 Responses

Humberto Saabedra is the Editor-in-Chief of AnimeNews.biz, PhoneNews.com and an occasional columnist for Ani.me. He can also be found musing on things at @AnimeNewsdotbiz

9 responses to “Danger Reports Server Failure, Possible Complete Loss of Sidekick User Data”

  1. Carlos Castro
    Carlos Castro October 10, 2009 at 4:01 pm |

    Wow…. and they don’t back up customer data? I just lost all confidence in Danger and the Sidekick in general

  2. Kid
    Kid October 10, 2009 at 4:02 pm |

    WOW I Waz really gonna go nd buy a sidekick yesterday

  3. Rob Abbott
    Rob Abbott October 10, 2009 at 5:02 pm |

    Dear Danger,

    I lost all of my data, notes including vital medical and other data, my phone list, etc. Arrrgggghhhh. I’m stunned, as my battery did not die and my phone remained charged. I do understand that difficulty that this creates for you and I both. Is there a back up of just prior to the disruption that, we might retrieve as a most recent?

  4. When Marketing like this goes Viral, it isn’t good. | James [ HATCHideas ]
    When Marketing like this goes Viral, it isn’t good. | James [ HATCHideas ] October 10, 2009 at 6:46 pm |

    […] Phone Scoop: T-Mobile and Microsoft: Sidekick User Data is Gone Humberto Saabedra / PhoneNews.com: Danger Reports Server Failure, Possible Complete Loss of Sidekick User Data James A. Robertson / Smalltalk Tidbits, Industry Rants: How Did This Happen?  —  Fascinatingly […]

  5. Sprint Tech
    Sprint Tech October 10, 2009 at 7:19 pm |

    How does a phone operate like that with no way to back up your data to a computer or some other source? Thats just really poor design.

  6. Steven Goldfein
    Steven Goldfein October 11, 2009 at 3:36 pm |

    Tech –
    Welcome to cloud computing at its finest. I would be curious to find out what really and truly went wrong here because this type of situation would lead to heads rolling and pink slips in any of the it departments where I have worked that have production environments.

    –Steve

  7. Sprint Tech
    Sprint Tech October 11, 2009 at 9:23 pm |

    So, there is no way to backup contacts onto the SIM card? No software to get a print out? This just baffles me greatly.

  8. Humberto Saabedra
    Humberto Saabedra October 12, 2009 at 2:23 am |

    Being a former owner of an SKII, you can only backup 250 number only contacts to the SIM card and any additional info requires the use of Intellisync, which no one realistically uses anymore.

  9. T-Mobile Shutting Down Sidekick Servers on May 31st | PhoneNews.com
    T-Mobile Shutting Down Sidekick Servers on May 31st | PhoneNews.com March 1, 2011 at 1:32 pm |

    […] Services division of the software giant, but not before suffering a near disaster with the near loss of the server network that contained all of the user data for the Sidekick and also affected data […]