Not even a full 48 hours have passed after the in store launch of the Samsung Fascinate before Verizon’s internal technical service bulletin has been leaked with a spate of issues currently affecting the device, some with no immediate fixes while other issues are inline to be fixed with a future update. Read more for the complete list of issues.
- Alert Notifications: There is no option to change the Calendar alert notification. Short term work around: There is no short term work around for this issue.
- Blank Screen: If you are on a call and a second call comes in, you get the correct Caller ID information. If you answer the second call, the caller ID screen goes blank and does not show any caller information. Short term work around: There is no short term work around for this issue
- Email Sync: In some cases exchange e-mail and yahoo mail can stop syncing Short term work around: The user can manually sync Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
- Exchange ActiveSync Security Lock: The EAS security lock may be invoked earlier then the timer is set for.
- Google and Bing Maps Latency: It has been reported that it takes longer then other devices to get GPS location information when using Google and Bing maps. Short term work around: There is no short term work around for this issue
- Call Disconnect: If you are on a call or in the process of receiving an incoming call and you press the search button the call may be disconnected.
Bluetooth
Known Issues
Car Kit Connect:
In some rare occasions when connected to the 2009 Mercedes Benz AMG C63 car kit the car kit will announce “Connect…. ready…. connect…. ready…. connect….â€.
Short term work around: Power the device off and then back on and pair with the car again
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Backlight Timeout:
When on a call using Bluetooth and the backlight times out you have to unlock the screen to end the call
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Car Kit Contact Sync:
When syncing contacts to a 2010 Toyota Prius, only phone contacts and not EAS contacts sync.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Calendar
Known Issues
Alert Notifications:
There is no option to change the Calendar alert notification
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Call Waiting Caller ID
Known Issues
Blank Screen:
If you are on a call and a second call comes in, you get the correct Caller ID information. If you answer the second call, the caller ID screen goes blank and does not show any caller information.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Display
Known Issues
Soft Key Backlight:
The backlight on the 4 bottom buttons (menu, home, back, and search) only stay on for 5 seconds. These do not correspond with screen timeout settings.
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Known Issues
No Message Delete Status:
When deleting e-mails there is no status indication that this is taking place so users may feel that the device is locked up when it is just actively deleting e-mails
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Email Sync:
In some cases exchange e-mail and yahoo mail can stop syncing
Short term work around: The user can manually sync
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
Snyc Error:
In some cases when the screen goes dark while syncing the device will display the error “unable to open connection to serverâ€.
Short term work around: The user can manually sync
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
Exchange Security Policy Email Password:
There is no ability to change the device password after Exchange security policy is applied. There is no password option in the Location & Security settings menu, only swipe unlock settings
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Exchange ActiveSync Security Lock Screen:
When the EAS security is invoked, a new lock screen is introduced. Also the unlock icons do not line up with the border of the wallpaper.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Exchange ActiveSync Security Lock:
The EAS security lock may be invoked earlier then the timer is set for.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
New Account Sync Frequency Default:
When a user sets up a Pop 3 e-mail account on the device the default e-mail sync frequency is defaulted to never.
Short term work around: The user should change this setting to every hour
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
Corporate Email Policy Special Characters:
When Corporate email policies require the device to have a password, special characters are not supported
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Corporate Email Inbox Error:
In some cases users may receive the error “Unable to open connection to server†intermittently when attempting to refresh their corporate email inbox
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
Feed and Widget Updates
Known Issues
No Updates:
In some cases feeds and widgets do not update
Short term work around: In this case users may need to manually request the update
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
FOTA (Over The Air Upgrade)
Known Issues
Not Available via Wi-Fi:
If the device is in WIFI mode you will not be able to access the over the air software update system (FOTA).
Short term work around: You will need to turn off WIFI in order to access the FOTA system
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
GPS
Known Issues
Google and Bing Maps Latency:
It has been reported that it takes longer then other devices to get GPS location information when using Google and Bing maps
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Google Market Place
Informative Notifications
When downloading applications they are added to the end of the apps list and not integrated within the preload applications. Applications are sorted chronologically, not alphanumerically. (By download date /Time).
Hot Spot Application
Known Issues
Connected Devices Aren’t Listed:
The Device doesn’t show you who is connected to 3G Mobile Hotspot feature
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Blocked (covered) Screen Sections:
After entering a new Password for the 3G Mobile Hotspot feature, the white bar above the keyboard blocks the “Save†and “Cancel†buttons making them difficult to press unless the “Return†Soft Key is pressed.
Short term work around: Users should hit the return soft key
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
No Hidden Password:
There is no way to hide the 3G Mobile Hotspot password while typing characters.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Initial Activation
Known Issues
No Initial Reboot Warning:
When setting up the device for the first time, after you do the OTA via *228 option 1 it successfully programs and reboots the device however there is no reboot warning message displayed.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Mass storage or Media sync modes
Known Issues
Change Settings Prior To Connect:
Prior to connecting your device to a PC you have to go into the Settings > USB settings menu in order to choose Mass storage or Media sync modes.
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Messaging
Known Issues
VVM Message Fails:
In some rare cases when you try to send a message after receiving a VVM notification, the message will fail.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
No Message Delivery Acknowledgement:
There is no option for Message delivery acknowledgement
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Extended Message (EMS) Delivery:
When the i500 receives an extended message (EMS) , greater then 160 characters, it is broken into (at least) two segments. These usually arrive in the Inbox as “1/2″ and “2/2″
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Informative Notifications
Using a Call Back number in SMS messaging is not supported. You can however click on the contact name of a received message to view contact information
There is no option to preview an MMS message.
There is no option to set a Priority for messaging
There is no option to re-send a message
You can not send a V-card using messaging
Music On Demand (MOD)
Informative Notifications
When playing audio and the alarm clock sounds, the audio does not stop playing
PDF Attachments
Known Issues
Cannot Open PDF Attachments Directly From Email:
PDF attachments sent in email have no “Open†option in the email. Attachments can be saved and opened outside the email
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Picture Gallery
Known Issues
Force Close:
In some rare occasions opening pictures causes the device to force close the application.
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Playing Music or Audio Files
Known Issues
Service Notification:
If you are playing music or other audio files and you go out of service with the device the audio stops playing when the out of service notification is received
Short term work around: The user will need to start playing the file again
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
License Acquisition Failure:
When attempting to download a song from the V Cast Music with Rhapsody App and you are using an SD card from another device you may get an error message saying “â€Download Incomplete. License Acquisition Failure. Retry Download?â€
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Searching While on a Call
Known Issues
Call Disconnect:
If you are on a call or in the process of receiving an incoming call and you press the search button the call may be disconnected.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
Sync Contacts
Known Issues
Same Number Listed Multiple Times:
When syncing contacts from multiple sources, contacts with the same name will be combined but the actual numbers are not compared so you may have the same number listed more then once under a contact
Short term work around: There is no short term work around for this issue.
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Visual Voicemail
Known Issues
Status Bar Does Not Update:
In some cases the Visual Voicemail status bar will not be updated when a new message is received. The home screen bubble count, phone screen bubble count and inbox do get updated correctly.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue will be included in the MR 1 release for this device.
Icon Does Not Update:
After listening to a message then deleting it, the Icon is not updated on the home screen. The user has to manually refresh the mailbox for the icon to update.
Short term work around: The user will have to manually refresh the mailbox
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Login Keyboard:
Visual Voicemail login uses a full qwerty keyboard instead of a dial pad.
Short term work around: There is no short term work around for this issue
Planned Resolution: A fix for this issue is under review for inclusion in a future MR.
Informative Notifications
New Visual Voice Mail message plays automatically without User selection of play key.
The I500 is designed so that no audible alert or vibration is indicated for an SMS, MMS, Email or VVM message during a voice call.
VZ Navigator
Informative Notifications
You can not run the VZnavigator application when in WIFI mode.
