Sprint’s Premium Device Fee Material Change, Our ETF Out Dilemma
As you may have heard today, Sprint will start assessing new fees for customers who swap 3G smartphones on Everything Plans after January 30th. Customers are facing a mandatory bill increase of $120/year for swapping phones they already own. If you haven’t seen our previous coverage, please read it first to avoid confusion. Sprint has […]
Cingular Kicked Out of BBB
Regional New York newspapers are reporting that the Upstate New York Better Business Bureau has removed Cingular from its program. The BBB is the nation’s largest consumer advocacy firm, and The Rochester Democrat reports Cingular has confirmed the ouster due to “too many complaints”. This is a developing story, Cingular has stated that they intend […]
Best Buys Bait-And-Switch *Updated*
Update: A small clarification (thanks to the folks who sent this in). When starting the new replacement process you will call Best Buy and they will send you a replacement phone with a prepaid box to send the old phone back. This appears to be a bit more sound strategy, as it allows the customer […]