T-Mobile has announced via their bulletin board that they have reversed their decision to charge customers to receive paper statements thanks to feedback from angry customers in the statement below.
“T-Mobile is committed to encouraging customers to make the move to paperless billing. It’s a great alternative to paper and better for the environment. Since the announcement we’ve heard everything from kudos to concerns about the move to paperless – especially from our customers who today are receiving paper bills at no charge. So, we’ve decided to not charge our customers a paper bill fee for now. Instead, we’ll be taking more time to determine the fairest way possible to encourage people to go paperless. Customers can still visit my.t-mobile.com to sign up for paperless billing. We thank our customers for their patience and appreciate people letting us know how they feel about this important topic.”
If this were to have gone into effect, T-Mobile customers would have been forced to switch to paperless billing or pay an extra surcharge to get a paper bill.
WHAT ABOUT LOYAL CUSTOMERS WHO SIGNED OVER TO PAPERLESS BILLING WHEN TOLD TO OR FORCED TO PAY?
WILL THEY BE SWITCHED BACK?
1ST, NO 3.5 AND NO BATTERY FOR THE G1 AND NOW THIS.
MAYBE SPRINT IS TAKING OVER CUSTOMER FOCUS FROM T-MOBILE, MORESO WITH THEIR Everything Data Family – with Any Mobile, Anytime, AFTER 7PM NOT 9PM, GPS VOICE TURN-BY-TURN, ETC FOR LESS THEN T-MOBILE….
Thats OK, T-Mobile is going to buy out Sprint anyway, Sprint is otherwise so hopeless.
David, if you want to switch back to paper billing, call T-Mobile Customer Service. It’s that simple.
I am glad we customers were able to throw our weight around to get back our paper statements at no additional cost. And appluase to T-Mobile for listening and responding. We, the customer, have to be vigilant or else we will get charged for breathing air pretty soon!!
My dear,love ones, in this sight,from talking to a costomer services provider,name AAnti Anasd,this mornig,in her profesinal way she handle the matter,just the way a person that cares,in her patients,in her kindness ,those are very rere qualatys that to find a person with those beatifull,loving ,caring,ways,are to be comended.she din’t only povided me with a service,but in a profesinal way ,and thats it’s all a customer asks for.this person shoud be teaching some of you for some leasons in success to comunication, with customers.she leases,kind ,profesinal.I know naw that after being taking care by AAnti Anasd evrything is going to be alright,thank you and —GOD BLESS YOU