Sprint announced today that they lost approximately 885,000 customers last quarter while only gaining 500,000 in the same period. With their new President and CEO Dan R. Hesse at the helm, his plan for streamlining costs in 2008 include reducing its corporate retail by 8% (approximately 125 locations), eliminating 4,000 third-party distribution points as well as reducing internal jobs by another 4,000 employees. These cuts are forecasted to save $700-$800 million by years’ end in external and internal labor costs. This also comes after a large reduction of its employees in 2007 by its former CEO Gary Forsee.
Sprint’s full-year 2007 report is due out on February 28th along with its 4th quarter financial analysis.
not a good day for sprint employees….
Seems like 2008 has a lot in store for Sprint and its corporate restructuring. It’s going to be a come back year though I hope.
[…] comes to office, one has come to expect that corporate reshuffling usually follows. After laying off 4,000 employees, CEO Dan Hesse, has let go of three of its top executives: Chief Financial Officer Paul Saleh, […]
Here is the problem with Sprint. I am currently employed by a 3rd party retailer selling Sprint phones. My customers come in and complain constantly about the customer service and mind you some of that is just people being people because they cannot get what they want; bet even me as an employee has problems with customer service when I have to call dealer support. Many of the dealer support people are uneducated about what 3rd party retailers can and can not do. There are many times I have to hang up the phone and call back again to try to get someone to help me and I am trying to sell a phone for them. I have even had some of them try to steel a sale from my store by trying to get my customer to buy through tele-sales. Every employee of the dealer support and customer service should be educated on how to deal with their people in a professional manner. More than once we have had customers say they would rather come to us for business than a corperate store because of how rude they have been treated by that store. It used to be the Customer is all ways right, even though I don’t completely agree with that Sprint should be trying their best to keep customers even when customers are rude and iritating. I was man once said “A soft answer turns away wrath.†But to many times the employees explode right along with the customers.