Sprint has responded to PhoneNews.com’s coverage of the SERO plan issues, both regarding the new Samsung Instinct, as well as today’s reports of SERO blocking PDA and Smartphone devices.
As to the PDA/Smartphone debacle, Sprint says that communications and web sites that indicated PDAs would be banned from the plans were in error. Sprint has no plans at the time to block PDAs or Smartphones, and has corrected any internal communications which indicated such.
More importantly, Sprint also clarified that they will not implement such a change in the future. Per Sprint media relations: “SERO customers continue to be able to purchase PDAs and Smart Phones and a variety of SERO rate plans continue to be compatible with these devices.”
As to the Samsung Instinct, Sprint did not address the matter of customers being kicked off of Instinct, however they have made some improvements. SERO customers can now switch to a Simply Everything (or Sprint Everything) plan, and then switch back to a SERO plan should they chose to return the device. Previously some customers were being informed that they could not switch back to their SERO plan if they were not happy with the Instinct.
We want to thank our readers for tuning in while we updated you continuously on these developments, as the events changed.
55 responses to “Sprint Responds to SERO Woes”
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