The web is full of numerous reports of T-Mobile service problems on T-Mobile’s network. Â Our sources are reporting the outages include data and voice.
T-Mobile confirmed the problem via their official Twitter account and official T-Mobile forums. T-Mobile’s also issued a short and brief statement confirming the outage:
“All – We’re aware of the current service disruption. Our rapid response teams have been mobilized to restore service as quickly as possible”.
Update 1 – T-Mobile has provided users with the following update:
“We’re making good progress restoring voice and messaging service to affected customers.  At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions.  Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers.”
Update 2 – T-Mobile has issued another update:
“T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday. About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers.”
Update 3 – T-Mobile has issued another statement explaining the cause of the outage:
“After investigating the cause, we have determined that a back-end system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future.”
T-Mobile has not detailed any plans for reimbursing its customer base for the outage.
http://community.sprint.com/baw/message/112194
Wow, incredible….. Jim, u can stop trying to figure out what the purpose of my initial post was, it really was no big deal. That is, until now…. But if u must know, it was an inside comment directed at several of my friends that decided to switch from sprint to t-mobile(most of whom, have returned to sprint)…… As far as what the difference makes between who owns what, I, myself, am trying to be supportive of our economy by sticking to american products. Have a nice life……….
Im switching its nothing but problems with T-maybe….i havent had service for 4 days along with tons of my friends at college this company is a joke…and they are still going to charge us 200 dollars to cancel our line pathetic….ill see you in court thanks again T-maybe
About 3 weeks ago suddenly callers were not able to hear us clearly while calling here in and around our home. This is happening on both phones. The phone kept breaking up. But we could hear the caller just fine. If I go 1/4 mile down the road the service is better. 1/2 mile and it improves even more so. If I leave my neighborhood completely the service is fine. I have never had this problem. T-mobile does not seem to know what the problem is. They said they checked the tours. Waiting on engineers to check and see if there is any type of interference in the area. Very frustrating! Tmobile did say they would compensate me once service is good again, for time lost.
Viva T MOBILE this is the worst service provider , i will swich to at&t very poor service i have problem with them in the last 4 years .im very sad