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Motorola Pulls All iDEN Firmware Updates

By on May 9, 2008

In a rare move, Motorola has removed all firmware updates for their iDEN phones. The Motorola iDEN Update page gives the following message:

“Motorola Upgrade Utilities are currently unavailable. We apologize for the inconvenience, please check back at a later time.”

Motorola’s iDEN Update service was revolutionary when first launched, offering the first consumer downloadable firmware updates in the industry. For the first time, customers could download software updates to their own phones, and not need to mail the phone off or take it to a service center.

It is not clear why the updates have been removed. It is possible that Motorola is integrating the updates into their Motorola Software Update application, a separate tool used to update Motorola’s CDMA and GSM phones.

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Christopher Price is the Founding Editor of PhoneNews.com. Today, he leads the team building Console, Inc. - a new kind of Android™ device. He still likes to pontificate... a lot. You can visit his personal blog at ChristopherPrice.net.

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7 responses to “Motorola Pulls All iDEN Firmware Updates”

  1. Christopher Price
    Christopher Price May 9, 2008 at 2:50 am |

    Digg This: http://digg.com/gadgets/Motorola_Pulls_All_iDEN_Firmware_Updates

  2. Dan Hesse
    Dan Hesse May 9, 2008 at 10:54 am |

    My guess as ti why they removed it is because of the Java Authentication error thats currently happening to a lot of IDEN phones. There is a fix out for it that service centers can use on any phone with Java auth issues. Apparently, some license in the java program expired causing the issue. I guess they pulled the software so they can re add it with the Java fix in them?

  3. Christopher Price
    Christopher Price May 9, 2008 at 1:55 pm |

    Now On: Engadget Mobile

    http://www.engadgetmobile.com/2008/05/09/motorola-iden-software-updates-vanish-into-thin-air/

  4. Tony
    Tony May 10, 2008 at 9:57 am |

    Perhaps they are adding the necessary software to be compatible with qChat DCS numbers. I believe the current iDen platform will only understand numbers seperated by stars, and the DCS numbers will remove those and add an @sprint.com counterpart.

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    […] to acknowledge the issue with Motorola Software Update. This comes in the same week that Motorola removed all iDEN updates from their web […]

  6. Louienyc75
    Louienyc75 May 19, 2008 at 6:43 pm |

    Motorola is the greatest. We’re stuck with these fashion-less, bulky iDEN phones and now you can’t update your firmware. The best part is Motorola leaving its customers in the dark about it’s iDEN update page. Why should we guess when Motorola should tell us what’s happening and when they plan to be back up. What a crappy company that’s going to sh*t. The same people that run Sprint must be running Motorola too. A damn shame.

  7. Motorola Pulls All iDEN Firmware Updates, Reasons Unknown : Knew IT
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