We’ve heard about this program for awhile… but it is now at a point that we can explain all the specifics.
Sprint will start beginning to train technicians in-store to repair all major components of phones. The actual training will be on a device-by-device specific level (limited to the most sold phones only), and will be carried out by representatives of Sanyo, Samsung, and Nokia.
Just about any part of the device will be able to be replaced, including antenna, display, and motherboard. This will become an initial step before replacing a unit through Sprint’s DHRP warranty process. Should the replaced part fail again, the device will be warranted out, unless it is past warranty. All replaced parts will carry a six month warranty on the replaced component.
In addition, Sprint will provide out-of-warranty services for phone repair. The device’s repair rates will be defined to the customer, and most single-part replacements will not exceed $50. The program is expected to launch fully within the next two weeks, most technicians have already been trained.
