Sprint today announced that their Service Level Agreements (SLAs) which are contracts between Sprint and businesses interested in purchasing high-volume wireless accounts for their employees new standards for reliability. SLAs are not discounted rates for consumers with employers, the accounts are actually purchased by the business.
Essentially, any corporate customer that cannot place a call while in-network more than two percent of the time, drops a call more than two percent of the time, or cannot access the network more than .1% of the time, then Sprint will refund up to 10% of the subscriber’s monthly recurring charge.
