The number one trending topic on Twitter right now is: T-Mobile. The reason behind this number one ranking is not good news. All across the the nation T-Mobile Sidekick users are without data access and currently T-Mobile does not expect to have the data outage fixed until late this weekend.
Many users including famous celebrity blogger, Perez Hilton are reporting that they are receiving bill credits from $35 to 3 months free data from calling T-Mobile customer service to complain about the lack of data service. If you need support you can also visit the T-Mobile support forum or just stay tuned to PhoneNews.com.
Update 1: – T-Mobile is reporting that data access will begin to come back online tonight but that it will take until at least Monday for all services to be fully restored per the update on the T-Mobile Support Forums.
“T-Mobile and Danger/Microsoft are urgently working to restore impacted services to Sidekick, and deliver them to you as quickly as possible. Following is a status update for our valued customers:
- We expect data services to begin gradually returning in the next couple of hours (Saturday evening)
- Web browsing capabilities should be first accessible first; additional functions such as IM, social networking applications and email will then follow.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Update 2: As on Sunday evening, Sidekick data usage has not been fully resolved. T-Mobile’s latest update as of Sunday at 12:42pm is as follow:
“T-Mobile and Danger/Microsoft continue to urgently work to restore impacted services to Sidekick, and deliver them to our customers as quickly as possible. Following is a status update for our valued customers:
- Web browsing was restored Saturday afternoon, and the teams have been working through the night since the disruption started to enable additional functions such as IM, social networking applications and email as quickly as possible.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Update 3:
T-Mobile is now starting to restore Sidekick services.
“We are now starting to restore Sidekick services, when available you may need to log back in. We will text you your user name and password over the next couple of hours, in case you need it. If you have forgotten your password you can also have it sent to you by visiting www.mytmobile.com and selecting “Forgot your password?”
Update 4:
T-Mobile is advising customers not to do a hard reset. A hard resetcan cause address book and calendar applications to be lost.
“IM services and access to social networking applications are now being restored along with Web browsing. The Address Book, Calendar, and other features are available as well, however, we advise customers to not ‘hard reset’ their device by removing the battery as it may cause information they enter into the Address Book and Calendar applications to be lost. We expect e-mail service and back-up of user data to be restored today. Some richer data services, such as new purchases from the Catalog, may take longer to enable.”
He’s not that dumb, Sprint may go bankrupt soon, but their data services are the best. I don’t think this outage would’ve been so bad if it happened on the weekdays, but the weekends is when I use aim, do banking on the go, and check facebook.
P.S. Plus Sprint is getting a REALLY nice phone this month. HTC Hero. My contract with Tmobile also ends this month. I’ll be deciding against the HTC Hero vs. Mytouch soon…
jared you’ve lost it. Sprint is great. Service is great, data never goes out unless you don’t pay your bill of course. Verizon is expensive. Sprint is the best I’ve ever had. Which is why I still have it.
grant you are an idiot. this is not a tmobile issue. its a danger issue that distributed data service via tmobile. thats why its only sidekicks data are down and not other real smartphones. dont blame tmobile, blame danger because its their servers thats messed up
Who uses a Sidekick for serious work? Oh wait, being a celebrity gossip douche isn’t serious work. @perezhilton needs a BB.
And sprint is not a terrible company, just not the smartest. They alienated their core group of users too many times and they moved else where. Verizon is too damn expensive, at&t is right up there and t-mo needs to just get bought up or sold off…
@world.. seriously, we all should just get verizon and stfu.
yeah sorry I take that back.
i have t mobile..glad i dont have that *** *** sidekick lol samsung i8910 is da best
I think most people who hate Sprint are going off the reputation that Sprint has had in the past. I won’t say Sprint the best company out there, but you get a lot of bang for your buck. Sprint has coverage very similar to Verizon and a better selection of phones at the moment. And you’ll save a ton of money with them. Customer service has vastly improved from a few years ago.
@sprint tech – I agree with you. Personally, I think the changes at sprint are the direct results of the leadership from the CEO.
I’ve used Sprint for phone service since the UST-Sprint merger when I still lived in Virginia and California, and have preferred it to other providers.
When wireless came along I learned Sprint would be partnering with local providers in Kansas, my primary residence, so went with Sprint PCS. I’ve had good, and continually improving coverage in both rural Kansas and Northern California, as well as on the I70, I-80, and I-40 routes I use on my frequent drives back and forth between them.
I recently added data service, from a cottage at the very Eastern tip of Long Island, at the Greenport edge of Southold at the edge of the Sound. Service there was weak, and intermittent, requiring me to drive a few hundred yards into Greenport area to get strong signal. However when I drove back to Western Kansas I had excellent data service from Riverhead to my home in the Hays KS area, and it has been solid since – tonight is the first time I’ve used my primary broadband provider here at home.
My service experience was excellent; the weak signal at the point of original installation of the software and hardware caused difficulties that would not have had if I’d moved to a better location, and required special assistance to get things synced up. This stuff is all Model T level, in terms of reliability and ease of use. It will be a long time before we get 21st century Honda engineering and quality out of the computer and communications industry. But Sprint is best of breed in the current context, in my book.
You all are a bunch of idots because you all are arguing for stupid things.
you, while Jackasses may bray, maggots just feed on their excrement.
Why are you guys figting over something COMPLETELY off topic . Imean if you want to argue about sexual preferance or how much one person is an idiot, echange numbers . Damn . Last I checked this was about how tomobile ****** up . Speaking of which I’m so glad I switched from a sk to a g1 . My service is pretty damn good right now .
well i’m glad I figure this **** out after I pull my battery trying to restore damn service. Now I have zero contacts and **** until it comes back up and downloads my crap again. ****.
F 54 love my Sidekick but frustrated with T Mobile service. Maybe an iPhone next. Any comments? Bring ’em on. Thank you.
why da hell are u guys suffering with ****** service.. o i kno cause the plans are the cheapest from any company…. get verizon yea i kno its more expensive… i had verizon for da past 5 years and let me see when has da network ever gone down let me count 2 times in da past 5 years.. my sister has t-mobile and her service always messes up like 3 times a month. i only had have this happen 2 times in da past 5 years!!!! im not gunna say it has never happen it has only 2 times…!!! u get for wat u pay for. u pay cheap u get crappy service.. u pay a lil more u get good service…
I had Tmobile for 1 year and 8 months and I totally HATE T-MOBILE!!! It’s suck service. i couldnt wait until my 2 years contract over, i will switch to other company! i couldnt wait! therefore this t-mobile should shut down!
Folks, we apologize. Citing Perez Hilton wasn’t exactly the brightest journalistic move we’ve ever made.
But flaming and harassment on any level is not tolerated. Now, if you will excuse me, I have a good two dozen comments to filter through.
THANKS FOR ******* UP MY WEEKEND PLANS TMOBILE YOUR SERVICES WAS GOOD TO ME AND MY FAMILY SO MAKE DAT **** RIGHT AGAIN IM DEMANEDIN FREE FUCKIN RINGTONES AND MINUTES 4 AT LEAST 1 MONTH OR IM RAISIN HELL
Yo!!! wat da *** is up wit yo service 4real.YALL BETTA MAKE DIS **** RITE AND PROVIDE FREE RINGTONES AND MINUTES. I DONT APPRECIATE DIS **** .NOT POPPIN!!!!
I’ve had t-mobile (and various sidekicks) for years…
They’ve always had great customer service (always in English, 24/7) and tech support as well…
This is the first time I can recall that there’s been an outage this great with the Sidekick/Danger Servers…
On the other hand, I stupidly pulled my battery as well, to reset…and now I have no contacts and (more importantly) no calendar!
I am ashamed that most of this information is 100% stored on Danger’s servers.
And I’ve yet to be able to access my information through their online User Interface, presumably because it’s getting overloaded with people trying to access their information.
Man…
i dont know why you all are complaining. things happen, just suck it up and let them do their job. not like any of you NEVER made mistakes or bad judgments before. get off their case for an emergency that happened. i have been with T-Mobile for as long as i can remember and nothing was bad for me. you guys can get credit and whatnot from them after they are done fixing something that was catastrophic so just get your free things and switch to another service later or just stick to the people you’ve been with that provided great service since back in the day. 1 weekend has been ruined for us, but millions will be ruined for them. they’re probably working as hard as they can to get us our service back and we cant do things without our internet on our phones for a couple of days? give me and them a break and suck it up. thanks for the hard work in getting back our internet, T-Mobile, Danger, and Microsoft!
Dude, do you think they actually read this site?
I swear I have you in my Facebook…that’s weird.
Janae, all national carriers, most handset manufacturers, and quite a few regional carriers read PhoneNews.com on a daily basis.
I don’t need the intranet log traffic to prove that, I simply have to check my inbox each day with the numerous requests for us to correct/tweak/bend our coverage to make the picture more… rosy.
i want a dollar off my bill for every f****n hour my service has been out.
its been almost 48 hours. i dont pay my bill for nothing.
Alright, alright.
Let’s get real here.
Those of you asking for free ringtones and minutes…it’s an internet outage…it’s not affecting your calling minutes…and ringtones are somethings that are purely bought out of spoil and volition, so giving ringtones for free isn’t really going to help anyone here.
@toni: a dollar for every hour? We’d run T-Mobile into the ground, bankrupt beyond belief! And, assuming you are on a Sidekick plan like some of us here, you probably aren’t actually paying that much, you’re probably paying something like, what…70/30/24…8 to 9 cents an hour?
So, let’s stop with the bullshit demands here, and let’s get real.
T-Mobile hasn’t screwed us over. Danger has. Got a problem? Other phones exist for a reason; buy one and get over yourself. Otherwise, stick around until the three parties involved work this out (all internet capabilities, etc. should be 100% with every Sidekick user within 36-48 hours at the latest, probably) and nobody gets hurt 🙂 goodnight!
Those of you complaining that have very poor grammar and spelling should spend more time off their phones and learning to spell and speak correctly!
I have had T-Mobile for years and the service has been great most of the time. I don’t care which carrier you have, they are all vulnerable to having technical issues at one time or another. ALL OF THEM! Get over it! T-Mobile is willing to give a refund of one month for the data service. That is fair compensation.
Well By the end of this month I will be changing to sprint. because sprint will never let you loose service like that. I will also tell all my friends to change too. all of my friends have a siekick. and we decidef to change to sprint.
atleast i can stiill txt….
I work for T-Mobile, and this string of comments shows why we all hate Sidekick users, lol GIMME FREE RINGTONES lol. Idiots.
THAT’S WHAT’S WRONG WITH MY PHONE!
I was freaking out, I thought it was broken haha.
well at least I know, and thank god they’re trying to fix it 🙂
I’m not complaining because texting and browsing works besides e-mail and IMs. I’ll just ride out the outage because I love my sidekick and have had it for a pretty long time! =D
hey does anyone know the updates on teh service for tmobile being down ? cuz i havent had service for almost 3 days
Yeah I still have texting and everything too.
Just no Web Browsing or IMing :[
Man lol sidekick is beast to have an outage like this
I definitely sympathize with the t-mobile employee. I used to work for AT&T and as a Sidekick user for years, I’m well-aware of the company I keep with the majority of SK users.
While there are many Sidekick users who are… well, let’s just say they enjoy using a different form of the english language… there are also many sidekick users who are deaf and use perfect english and then a few of us who just happen to enjoy the sidekick for it’s functionality and don’t get into the “personalization” of the shell bit…
Anywho…please try not to lump us all together. We’re not all ignorant asses.
Good to know people in the business come here. Not often do you find a forum with semi-direct connection to people who can actually help or offer insight.
To all whom were affected:
Please go to your closest T-Mobile store and let them know you were affected. If they don’t already know what to do, Have them look in their email. They will have received an update on the issue as well as a little note to credit your account for $29.
I just have one question, are we going to have to pay for the services that we did (COULD) not use ?
I had Sprint and didn’t get service in my own house. So I switched to TMobile, have had it for over 2 years and have never been happier. Even though my Sidekick data service went out, it has been the only problem I’ve had with TMobile thus far.
Mia, yes… I’ve read many posts from people in:
http://www.poweredbydanger.com/forums
&
forums.tmobile.com
They’re all getting credits of some sort.
I’m waiting till the service is back on to call and get a credit for time lost.
If only I could access the online interface and see what my coming week’s schedule had on it… I can only remember half of it.
🙁
I get the feeling Microsoft is responsible for all of this…
[…] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] […]
Dex, Danger is owned by Microsoft. They’ve admitted their server went down. It could have been a system upgrade, or it could be a system failure. Either way, yes, the buck does stop at Microsoft here.
I think really the “big deal” here is the Sidekick’s total dependence on an external server. I can understand push functions requiring a special server, but the device should maintain a copy of contacts/calendar data that survives a power loss.
what about prepaid users?
they are still taking my $1 a day.
im paying for no service.
im definately going to switch because
my service is always in and out.
maybe its because i have prepaid?!?
but im gonna go with merto pcs :]
i just want my G to pop back up so I can have my service fully restored… I’ve had a sk since the sk;3 sk;slide sk;lx sk;08 now currently I have the sk;09 love it just as much as I loved the last four… not switching to any other network service because t`mobile is simply the best soon as they repair the techinal support they are gonna credit all the sk user’s… don’t lose faith in tmobile because they let us down for 3 days… no matter what you choose your phone company if your gonna switch go ahead… we all know you`ll be BACK!!
T-Mobile does NOT have to do with it. It is Danger, which is supported by Microsoft, the one that is not working. So, if there is somebody to blame, that should be Microsoft and not T-Mobile. In fact, T-Mobile is offering credits up to a hole month of data services for the inconvenience.
Kayla, at the very least you are entitled to a credit of $1 for each day you are without Sidekick data service. I would call T-Mobile Customer Service once service is restored with a tally of the days without service.
You may want to call now as well, and see if prepaid is getting $30 service credits, similar to what postpay is getting.
No fuck this fuked up t mobile sidekick microsoft bullshiit there a team so there all to blame.and i want my fuckin money back for every muthafukin day a service as a prepaid user.3days so i want my fuckin 3 dollars or sombody from t mobile gunna die
Im deaf serious to
[…] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] […]