The number one trending topic on Twitter right now is: T-Mobile. The reason behind this number one ranking is not good news. All across the the nation T-Mobile Sidekick users are without data access and currently T-Mobile does not expect to have the data outage fixed until late this weekend.
Many users including famous celebrity blogger, Perez Hilton are reporting that they are receiving bill credits from $35 to 3 months free data from calling T-Mobile customer service to complain about the lack of data service. If you need support you can also visit the T-Mobile support forum or just stay tuned to PhoneNews.com.
Update 1: – T-Mobile is reporting that data access will begin to come back online tonight but that it will take until at least Monday for all services to be fully restored per the update on the T-Mobile Support Forums.
“T-Mobile and Danger/Microsoft are urgently working to restore impacted services to Sidekick, and deliver them to you as quickly as possible. Following is a status update for our valued customers:
- We expect data services to begin gradually returning in the next couple of hours (Saturday evening)
- Web browsing capabilities should be first accessible first; additional functions such as IM, social networking applications and email will then follow.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Update 2: As on Sunday evening, Sidekick data usage has not been fully resolved. T-Mobile’s latest update as of Sunday at 12:42pm is as follow:
“T-Mobile and Danger/Microsoft continue to urgently work to restore impacted services to Sidekick, and deliver them to our customers as quickly as possible. Following is a status update for our valued customers:
- Web browsing was restored Saturday afternoon, and the teams have been working through the night since the disruption started to enable additional functions such as IM, social networking applications and email as quickly as possible.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Update 3:
T-Mobile is now starting to restore Sidekick services.
“We are now starting to restore Sidekick services, when available you may need to log back in. We will text you your user name and password over the next couple of hours, in case you need it. If you have forgotten your password you can also have it sent to you by visiting www.mytmobile.com and selecting “Forgot your password?”
Update 4:
T-Mobile is advising customers not to do a hard reset. A hard resetcan cause address book and calendar applications to be lost.
“IM services and access to social networking applications are now being restored along with Web browsing. The Address Book, Calendar, and other features are available as well, however, we advise customers to not ‘hard reset’ their device by removing the battery as it may cause information they enter into the Address Book and Calendar applications to be lost. We expect e-mail service and back-up of user data to be restored today. Some richer data services, such as new purchases from the Catalog, may take longer to enable.”
I wake up this morning and send a text on my phone I leave out my room for 2 mins and I come back my contacts, notes, and data is gone. I still have my G yes. But wtf? How can I operate my phone that depends on data, with no data? I only have 4 contacts, 1 note, 3 pictures, 2 to-do notes, no bookmarks, none of my ringtones/apps.
I called and the rep, bullshit me saying ” It’s due to the outage at Mircrosoft, Danger. There’s no time frame to expect when all your information will be back, all though it will come back automatic it’s no time telling.” Felt like I was listening to a recording.
I mean my phone is a big factor in my life. Why, why, why, would you let one of your biggest products of your whole entire company global, malfuction?
I can’t wait for this whole thing to be over. I will call every chance I get. This is insane how much tmobile is making me angry.
PS. When you call, if you call do not let the rep jerk you around on how much they credit you. Recently, I’ve received credits of 49.99 39.99 and 15.99 now that this has happened to me today when it is fixed I will call back again, and talk down to someone and receive more. Prepaid, monthly, and flexpay customers it applys to all. There’s no excuse for this outage so get what you deserve.
Outage is not reserved for Sidekick Users. My husband and I have a G1 and a Cliq (Which he picked up last night) and we have both been 90% without service including dialing out, texting, data/internet all day.
I have the sidekick 2008. I have the data plan and all that
I still haven’t gotten my download catelogue back. It never loads.
Wth?
Yeah, me too…still can’t choose what kind of phone number i’m adding either (ie – home/work/cell)… Things definitely aren’t fixed yet, I’m going to check the T-mobile forums for more info, but doubt there are new updates…
I just went into T-mobile today…I got a new sim card. :/ My phone keeps freezing up and it won’t even register that I have a sim card in the damn phone. It continuously freezes and does this weird thing where it does this fizzle effect before randomly shutting off. And when it restarts, my battery is completely drained. I’m pissed. But they can’t do anything about it until they go through “all the steps of troubleshooting” ughh……….They even said I can get a replacement Sidekick… -_- But………I don’t want another fucking sidekick. I want rid of the damn thing. I love the phone, enjoyed the hell out of having it….but I’m sick of these problems and I don’t want to deal with it happening again. So I want to switch to a new phone. -_- Is that too much to ask?? D: Apparently it is. Why waste my money to “troubleshoot” to fix a phone I no longer want?? I guess I’m not being clear enough when I specifically said “I don’t want this phone anymore…what do I do?” -_- ugh.
Well…honestly! This is horrible! When this whole crappy ****ing download cataloug thing is done I better be getting like 30 free fcking ringtones!!! I swear! If we sidekick users don’t get anything after this im suing!!! Idgaf!
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