Update 2: Read here for the resoultion to this situation.
Update: Thanks to some excellent and informed employees at the corporate level, Sprint corporate has overridden UbiquiTel’s decision in this matter. If you have had similar problems, please contact me, and I will get you in contact with employees that will take similar action.
Furthermore, I have written a letter to the store in question demanding them to respect and comply with the overriding decision at the affiliate level, which they are required to do in any situation when affiliate and corporate markets disagree on an account-specific action.
If UbiquiTel refuses to respond, or refuses to respect and comply with the decision of Sprint corporate, I will seek legal recourse against UbiquiTel.
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According to the Chico, CA Sprint Store, simply knowing your MSL code results in a voiding of your warranty. The Sprint Store has begun noting any account of a phone where they see the MSL noted on the phone anywhere. In addition, this store has placed derrogatory notes on users accounts saying that they are abusing Sprint for having this information.
This is outrageous, and we do not believe it to be Sprint policy, much less an acceptable course of action. We urge you, the Sprint customer or employee to contact this store for clarification, and ask to speak to the phone technician there, Marney. If she is not there, ask to speak to the supervisor.
Explain that you have been informed that this store has begun voiding the warranty of phones that have the MSL written in or on them, that this is absurd, and give various reasons why the MSL would be in a customer’s hands, and legitimate uses a customer has for using the MSL.
You can reach the Chico, CA store at 530-566-1600 (press 4 when you connect to be taken to a store rep). Store opens at 10 AM Pacific, 1 PM Eastern. The more people that call, the better that incompetent Sprint employees will be informed, one store at a time.
We hope to make this a running series. If you have a Sprint Store that has done something similar in terms of stupidity or sheer incompetence, please email me, and if your story has merit, then the whole community will become involved in fixing the situation.
Thanks to everyone that calls in. Minor update: This is an affiliate store, and thanks to all the Sprint employees out there that have already offered assistance (though the problem has not been resolved yet).
